There is more than just serving people!
Off Grid Living
Living Off-Grid is a lifestyle
Balancing off-grid living with high-standard hospitality, environmental awareness and sustaining an enjoyable glamping camp experience is something very important to me.
Giving guests guidance in conserving electricity, using water mindfully, or operating certain amenities differently than they would in a traditional home.
Until a few years ago, this lifestyle was foreign to me, and the move to off-grid living has been an amazing journey and freedom I won't want to miss, even with all the responsibilities coming with it.
Guest Service
Presenter, Ambassador, Sales, Tour Guide
As a host/manager in a glamping camp, customer service is centered on creating a welcoming, stress-free, and memorable experience while maintaining the natural charm of outdoor living.
My role begins with clear and friendly communication on arrival, ensuring guests feel informed and excited about their stay. Upon check-in, I provide a warm welcome, explain camp amenities, and set expectations so guests feel comfortable and confident from the start. Throughout their stay, I remain available, approachable, and attentive to their needs.
Customer service in a glamping environment requires adaptability and problem-solving. Whether assisting with accommodation needs, coordinating activities, addressing maintenance issues, or responding to unexpected challenges like weather changes, I prioritise quick, calm, and thoughtful solutions. I aim to resolve concerns efficiently while maintaining a positive guest experience.
Equally important is anticipating guest needs. This includes maintaining high standards of cleanliness, ensuring facilities are well stocked and functional, and offering personalised recommendations or assistance when appropriate. By balancing professionalism with a friendly, relaxed approach, I help guests feel cared for without disrupting their sense of escape.
Overall, customer service as a glamping host/manager is about combining hospitality, attention to detail, and genuine care to ensure every guest leaves feeling satisfied, comfortable, and eager to return.
Housekeeping
More important than one would think.
Housekeeping plays a critical role in the success of an off-grid camp because cleanliness, safety, and sustainability are closely connected in a self-sufficient environment.
Unlike traditional accommodations, off-grid camps rely on limited resources such as solar power, stored or collected water, and independent waste systems. Proper housekeeping ensures these systems are protected and used efficiently. Thoughtful cleaning practices help conserve water and energy, prevent damage to facilities, and reduce strain on septic or composting systems.
High standards of cleanliness also directly impact guest comfort and trust. In a natural, remote setting, guests expect a space that feels fresh, hygienic, and well cared for. Consistent housekeeping prevents pests, mould, and odours, which can quickly become serious issues in off-grid locations if not managed properly.
Overall, housekeeping in an off-grid camp is more than just cleaning—it supports guest satisfaction, protects vital systems, and helps maintain a safe, sustainable environment. Strong housekeeping practices ensure the camp operates smoothly while preserving the natural setting that makes off-grid living special.
HR, People Management and Training
People are the key to a successful Business.
Human Resources, people management, and training are essential to success in the hospitality industry because service quality is directly shaped by the people delivering it.
Effective HR practices ensure the right individuals are hired, supported, and looked after. HR also plays a key role in compliance, fair policies, scheduling, and employee well-being, all of which contribute to a stable and motivated environment.
People management is equally important because hospitality is fast-paced and highly guest-focused. Strong leadership encourages teamwork, clear communication, and accountability. When the people I work with feel respected, supported, and heard, they are more engaged and confident in their roles. Good people management also helps reduce turnover, manage conflict effectively, and maintain consistent service standards across departments, which I have proven over the years in my own businesses as well as a manager.
Training equips staff with the skills and knowledge they need to succeed. Ongoing training ensures employees understand service expectations, safety procedures, and operational standards. It also empowers them to handle guest interactions professionally, solve problems confidently, and adapt to changing situations. Well-trained staff are more efficient, proactive, capable of delivering exceptional service and not scared to ask me questions, creating a long lasting relationship.
